Policies & FAQs

**Returns, Exchanges, and Refunds Policy**

Effective from September 1st, 2023


At Goal Diggers University, we are committed to providing you with complete transparency regarding our policy on returns, exchanges, and refunds. Please take a moment to acquaint yourself with the following information:

**All Sales Are Final:**

All purchases made through Goal Diggers University are considered non-refundable and final. Regrettably, we are unable to process returns, exchanges, or refunds for any items, including those acquired during special holiday sales, site-wide promotions, or when utilizing specific discount codes. We want to assure you that any errors originating from our end will be addressed promptly and rectified.


**Defective or Incorrect Products:**

If you receive a product that is defective or not in accordance with your order, you are eligible for a refund. We apologize for any inconvenience this may cause and aim to resolve the issue promptly.

**Notification Procedure:**

To report a defective or incorrect product, kindly reach out to us via email at support@goaldiggersuniversity.com. Ensure you include crucial details such as your order number, full name, and the email used to place the order. Please specify the issue, including details about the original product you ordered and the product you received, such as style, color, and size. We would greatly appreciate it if you could attach clear photographs of the product(s) displaying the issue, whether it be a defect, size discrepancy, or incorrect item.

**Resolution:**

In the case of defective products, we will provide you with a 50% discount code to be used on your next purchase. For incorrect orders, we will promptly address and rectify the mistake.


**Color Disclaimer:**

Please bear in mind that due to variations in monitor settings, we cannot guarantee precise color matches for our products. Colors with similar names used by different apparel manufacturers/brands/styles may not perfectly match our thread guide options. The representation of fabric colors on computer monitors may vary due to differences in screens, resolution, color tone, or other display settings.

**Discount Code Usage:** If you happen to forget to apply your discount code during the checkout process, please be aware that our system does not allow for price adjustments once an order is confirmed. Once your order has been submitted and confirmed, neither you nor our team can modify it. Therefore, it is vital to double-check all information, including the accurate input of your discount code, before finalizing your order. Please note that only one discount code can be applied per order, including Free Shipping discount codes.